HBVA Privacy Policy

Last updated: Friday 13th February 2026

Introduction

Welcome to Holly Bird VA. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your information when you use our virtual assistant services and access resources we provide.

Information We Collect

We may collect the following types of information:

• Personal information such as your name, email address, and phone number.

• Email addresses and contact details provided when you download resources.

• Usage data such as the interactions you have with our virtual assistant, including chat logs and preferences.

• Technical data such as your IP address, browser type, and operating system.

How We Use Your Information

We use your information to:

• Provide and improve our virtual assistant services.

• Personalise your experience with our virtual assistant.

• Deliver downloadable resources.

• Send marketing communications, updates, offers, and relevant business information where you have provided consent.

• Communicate with you regarding updates, promotions, and customer support.

• Analyse usage patterns to enhance our services.

• When you provide your email address to access a free resource, you may also receive marketing communications from us. You can unsubscribe at any time using the link provided in our emails.

Marketing Communications

If you opt in to receive marketing communications, we may use your email address to send you updates, offers, and information about our services. You can withdraw your consent or unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business and providing our services, such as email marketing platforms.

• Legal authorities if required by law or to protect our rights and safety.

Cookies

We use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Some cookies are essential for website functionality, while others help us understand how visitors use our website. For full details on the cookies we use and how to manage your preferences, please see our separate Cookie Policy.

Data Security

We implement appropriate security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Your Rights

You have the right to:

• Access and update your personal information.

• Request the deletion of your personal information.

• Withdraw consent to marketing communications at any time.

• Opt-out of receiving promotional communications.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at Holly Bird VA.